Privacy, handled with care.

Information we collect

When you use the website, basic technical information may be processed by the hosting and security services that deliver it, such as requested pages, browser and device details, approximate network information, timestamps and security events. We do not intentionally collect sensitive personal information through this site.

Enquiry and support information

If you submit an enquiry or support request, we receive the information you provide, which may include your name, work email, company, role, service interest, approximate team size, project context, budget range, consent choice, affected environment, severity and incident description. Please do not send passwords, access tokens, secret keys or unnecessary personal data.

Why and how we use information

We use enquiry information to respond to your request, assess whether our services are a fit, prepare for a conversation and, where appropriate, discuss a potential business relationship. Client support information is used to understand and coordinate the reported issue under the relevant client arrangement. Technical information is used to protect the website, investigate faults and maintain its operation.

Depending on the context and applicable law, processing may be based on steps requested before entering a contract, performance of a contract, legitimate interests such as responding to business enquiries and protecting services, consent where required, or another lawful basis that applies. We do not use this website enquiry form to subscribe you to unrelated marketing.

Cookies and similar technologies

This website does not intentionally use advertising or behavioural analytics cookies. Hosting, security, form delivery or accessibility-related services may use strictly necessary technologies to operate or protect their functions. If optional cookies or similar tools are introduced, we will explain their purpose and provide any choices required by applicable law before relying on consent-based technologies.

Service providers and recipients

Information may be processed by providers supporting website hosting, form delivery, security, communications or business operations. They are expected to process information for the relevant service purpose and under applicable contractual or legal obligations. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transition subject to appropriate safeguards.

Some providers may process information in countries other than the country where you are located. Where applicable, suitable transfer mechanisms and safeguards are considered for those transfers.

Retention

We keep enquiry information for as long as reasonably needed to respond, maintain a record of business discussions, manage a client relationship or meet relevant legal obligations. Support and project records may be retained in accordance with the applicable client agreement and operational needs. We periodically review information and delete or de-identify it when it is no longer needed, unless retention is required for a legitimate legal purpose.

Security

We use reasonable administrative and technical measures intended to protect information from unauthorised access, alteration, loss or disclosure. No online transmission or storage method can be guaranteed completely secure. Do not send credentials or secrets through public website forms; use the secure client channels agreed for that purpose.

Your choices and rights

Depending on where you live and the applicable law, you may have rights to request access, correction, deletion, restriction or portability of personal information, to object to certain processing, or to withdraw consent where processing relies on consent. You may also have the right to complain to a competent supervisory authority. To make a request, contact us using the details below. We may need to verify your identity and may be unable to fulfil requests where a legal exception applies.

Children

This website and our services are intended for business audiences, not for children. We do not knowingly request personal information from children through this website.

Changes to this policy

We may update this policy as our website or practices change. The date at the top of this page indicates the latest revision. Material changes will be reflected here.

Contact

For privacy questions or rights requests, contact Stratafold Cloud Works at:

Address: VIA PRIVATA CESARE BATTISTI 2 MILANO - 20122 Italy (IT)
Phone: +17345142890